(I hope I posted this on the right topic)
So here's my sad story..
I recently lost my reserve on my SG: CE because of faulty store polices and support from the online store "JB HiFi".
A couple of days before they ship the item, I received an e-mail stating there was an error with my payment, and to please respond back to them within 2 days to keep my pre-order.
I sent my reply and received this e-mail back:
Quote
"Thank you for your email to the JB Hi-Fi Online customer service team. Your email is now in a queue waiting for response. You do not need to do anything further. We are currently experiencing delays in replying to emails. We will attend to your query as soon as we can. If you could please limit your enquiry to one email, it will assist us greatly. JB Hi-Fi Online values your feedback and we endeavour to respond to all queries within two business days. Kind regards, JB HI-FI ONLINE"
Now because their email was backed up, I didn't receive a reply back until 4 days later. (2 and a 1/2 hours ago to be exact)
Quote
Hi -----,
Thanks for your email, it looks like there may have been a bit of a
communication break down.
From the notes on your order I can see that -----, one of our team members,
emailed you last week asking you if you still require your order. Unfortunately
we had no response to the email so the order has been voided.
Unfortunately we are not able to hold stock on extremely popular products such
as the one that you had ordered and as we had no response to the email we sent
you, we had no choice but to cancel.
Unfortunately we have been advised that this product is no longer available and
our product team will be deleting it off our database.
Please note, we have not charged your card for this order - We only process
purchases when orders are ready to dispatch.
I am very sorry for the inconvenience this may have caused you
Please let me know if I can be of any further assistance.
Regards,---
JB HiFi
So in the end, I got screwed over...they gave away my preorder to someone else and I didn't get the statue that I wanted...
Now, if I want to buy the Collector's Edition, I have to pay at least the minimum of $300-$400. I simply cannot afford that... not on my salary and I honestly don't have the luxury of spending a lot of money at a time like other serious collectors. Worst of all, I also promised a friend I'd give them the ring that came with bundle and I don't want to disappoint them with the bad news.
So to whoever may have the Sonic Generations: Collector's Edition and PayPal. If your willing to part with the collectible ring included in the bundle, I would be like to purchase the item from you, as long as the price is reasonable, of course. Please contact me via PM if your interested. Thank you.
This post has been edited by RGX: 08 November 2011 - 06:46 PM